Terms and Conditions
# Cararder Website Design & DMS ‚Terms and Conditions
*Last updated: 28th July 2026*
—
## 1. Who these Terms apply to
These Terms and Conditions (“**Terms**”) govern the provision of website design, hosting, and Dealer Management System (“**DMS**”) services (together, the “**Services**”) by **Greenleaf Creative Ltd**, a company registered in Scotland SC599563, whose registered office is at 1 Airth Park, Auchterarder, PH3 1FA (“**we**”, “**us**”, “**our**”), trading as **Cararder**, to the business named at signup (“**you**”, “**the Client**”).
By signing up for the Services — including by completing payment via our online signup process — you agree to be bound by these Terms.
## 2. The Services
We will design, build and host a dealership website for you, incorporating the features described on our website at the time you sign up, which currently include:
– A branded website design built around your dealership
– A vehicle stock/listing system
– Homepage vehicle search
– Basic on-site SEO
– A DMS dashboard (leads, diary, stock overview)
– **10GB** of website storage
– Up to **3 email accounts**, each with **1GB** of mailbox storage included
Additional or enhanced SEO services are available separately and, where purchased, are also governed by these Terms unless we agree a separate written agreement.
## 3. Timeframes
3.1. We aim to have your website ready within **2 weeks** of you providing everything we need from you (see clause 5). **This 2-week period is an estimate only and is not a guaranteed delivery date.** Delays can happen ‚ including delays caused by waiting on content, approvals, or information from you ‚ and time is not “of the essence” in this contract (i.e. a delay on its own is not a breach of contract).
3.2. Once your website is live, standard content or design change requests (for example, updating vehicle listings, swapping images, or minor text changes) will normally be completed **within 7 days** of your request. Larger or more complex change requests may take longer.
## 4. Fees and payment
4.1. Fees are as set out on our pricing page at the time you sign up, currently a choice of a **monthly** or **yearly** subscription.
4.2. Card payments are processed by **Square**, and ‚ for monthly plans ‚ ongoing Direct Debit collections are set up and processed by **GoCardless**. We do not see or store your full card or bank account details; these are handled directly and securely by Square and GoCardless respectively.
4.3. Yearly plans **automatically renew** for a further 12 months using the payment method on file, unless you cancel in accordance with clause 9 before the renewal date. Monthly plans continue to be collected each month by Direct Debit until cancelled.
4.4. **Fees already paid are non-refundable** once work on your website has commenced.
4.5. If a payment fails or is declined (including a failed Direct Debit collection), we may suspend the Services, including taking your website offline, until payment is successfully received.
4.6. Disabled websites may involve a fee in being reconnected.
## 5. Your responsibilities
5.1. You are responsible for providing, promptly and accurately, the content we need to build and maintain your website, including your logo, brand colours, dealership photos, business details, and vehicle stock information.
5.2. You are responsible for the accuracy of all content and vehicle information you supply to us or upload via your account, including compliance with the Consumer Protection from Unfair Trading Regulations 2008 and any advertising standards applicable to used or new vehicle sales.
5.3. Delays caused by you not providing content, approvals, or information in a timely manner may affect the timeframes in clause 3, and are not our responsibility.
## 6. Intellectual property
6.1. **You do not own the website.** The website design, all underlying code, the DMS system, and any custom functionality we build remain the sole property of Greenleaf Creative Ltd at all times, both during and after this agreement. You are granted a licence to use the website for the duration of your subscription only.
6.2. For clarity, this does **not** apply to content you own or supply to us ‚ your own logo, trade marks, business name, photographs you provide, and your own vehicle stock data remain your property (or that of your own suppliers) at all times.
6.3. On termination of your subscription for any reason, your licence to use the website ends and we may take the website offline. Clients information will be kept for 30 days before being deleted from the server.
## 7. Defects and remedies
If any part of the website is not working as it should, you must notify us (email is fine). We will have **30 days** from the date you notify us to investigate and fix the issue. You agree not to seek any other remedy (including cancellation or a refund) in respect of that issue until we have had the opportunity to fix it within that 30-day period, except where the fault is serious enough to make the website unusable for its intended purpose.
## 8. Domain names
Greenleaf Creative Ltd can register a domain on behalf of the client.
## 9. Cancellation and termination
9.1. You may cancel your subscription at any time by giving us `[CONFIRM: e.g. 30 days’]` written notice. Cancellation will take effect at the end of your current billing period; monthly and yearly fees already paid for the current period are non-refundable (see clause 4.4).
9.2. We may suspend or terminate the Services immediately if: you fail to pay any fee when due; you breach these Terms and do not remedy the breach within a reasonable time of us asking you to; or you use the Services unlawfully or in a way that could harm us or others.
9.3. On termination, clauses 6.1 (ownership), 4.4 (no refunds), and 11 (liability) continue to apply.
## 10. Data protection
10.1. Each party will comply with its obligations under the UK GDPR and the Data Protection Act 2018 in respect of any personal data processed under these Terms (including your own personal details, and any personal data of vehicle enquirers submitted via your website’s contact forms).
10.2. Payment-related personal data is processed by Square and GoCardless as independent data controllers under their own privacy policies, not by us.
## 11. Limitation of liability
11.1. Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or anything else which cannot lawfully be limited or excluded.
11.2. Subject to clause 11.1, our total liability to you arising out of or in connection with these Terms, whether in contract, delict (tort), or otherwise, is limited to the total fees you have paid us in the 6 months before the event giving rise to the claim.
11.3. We are not liable for any indirect or consequential loss, including loss of profit, loss of business, or loss of goodwill.
## 12. Third-party services
The Services rely on third-party providers, including Square (card payments) and GoCardless (Direct Debit), and may in future include AutoTrader, Google, or eBay Motors integrations. We are not responsible for downtime, errors, or changes made by these third parties that are outside our control.
## 13. Force majeure
Neither party is liable for any failure or delay in performing its obligations under these Terms to the extent caused by circumstances beyond its reasonable control.
## 14. General
14.1. **Entire agreement.** These Terms (together with our Privacy Policy and any order/pricing page you signed up under) form the entire agreement between us and supersede any prior discussions.
14.2. **Changes to these Terms.** We may update these Terms from time to time; we will give you reasonable notice of any material changes affecting existing clients.
14.3. **Assignment.** You may not transfer your rights under these Terms without our written consent. We may transfer our rights and obligations to another business, provided your service is not materially affected.
14.4. **Severability.** If any part of these Terms is found unenforceable, the rest continues to apply.
## 15. Governing law and jurisdiction
These Terms, and any dispute or claim arising out of or in connection with them (including non-contractual disputes), are governed by and construed in accordance with **the law of Scotland**. Each party irrevocably agrees that the courts of Scotland have exclusive jurisdiction to settle any such dispute or claim.
—
## Contact
**Greenleaf Creative Ltd** (trading as Cararder)
Correspondence address: Cararder, Airth Park, PH3 1FA
Email: [email protected]
Phone: 01764 449 018